Checkin' In
EP. 11
Aug 28, 2026 · 1:08:55 · Culture · Leadership · Guest Experience

Build a Culture Guests Truly Feel

Christine Trippi · Founder, The Wise Pineapple; host of The YES Show
Ryan Minton · Author and speaker; former SVP at Hilton and Marriott

About this episode

Culture is what a guest senses the moment they walk in. Two former hotel leaders talk about what it looks like on the floor and why it cannot be manufactured from the top down.

In this conversation

  • What culture actually looks like in operation
  • Why frontline empowerment beats mandates
  • Turning service moments into loyalty
  • Where operators go wrong trying to manufacture culture
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Have a perspective operators need to hear?

We book hospitality executives, owners, HR leaders, and educators who are willing to talk candidly about leadership, talent, and where the industry is going.