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Checkin' In: The Hospitality & Tourism Podcast

Unfiltered conversations with the operators, executives, and educators running hotels, restaurants, clubs, and destinations. The topics leaders deal with every day and rarely say out loud.

Hosted by Jeremy Nichols and Dr. Peter Ricci
Checkin' In cover art: the show logo above a hotel front desk bell
EP. 13
Newest episode · Oct 23, 2026

Marketing the U.S. as a Destination

Chris Heywood · SVP, Public Relations and Chief Communications Officer, Brand USA

How do you sell an entire country to international travelers? Chris runs global communications for Brand USA across offices in 14 markets, after leading PR for New York City and Los Angeles tourism through COVID recovery.

1:12:37 · with Jeremy Nichols and Dr. Peter Ricci

Guest Register

Ep.ConversationAired
13

Marketing the U.S. as a Destination

Chris Heywood
DestinationMarketing
Oct 23, 2026 · 1:12:37
Oct 23, 2026 1:12:37 Episode page →
12

The AI Concierge Is Already Here

Kim Bennett
Technology & AIGuest Experience
Sep 23, 2026 · 1:02:40
Sep 23, 2026 1:02:40 Episode page →
11

Build a Culture Guests Truly Feel

Christine Trippi, Ryan Minton
CultureLeadershipGuest Experience
Aug 28, 2026 · 1:08:55
Aug 28, 2026 1:08:55 Episode page →
10

Beyond the Star Rating

Stuart Greif
Guest ExperienceTechnology & AI
Jul 21, 2026 · 1:04:46
Jul 21, 2026 1:04:46 Episode page →
09

Resiliency as a Leadership Advantage

Henry Bowles, Ph.D.
Leadership
Jul 1, 2026 · 1:03:05
Jul 1, 2026 1:03:05 Episode page →
08

Hospitality Education and Leadership with Dr. O

Dr. Jeffrey O
LeadershipEducation
May 22, 2026 · 1:01:49
May 22, 2026 1:01:49 Episode page →
07

Destination Marketing Meets Big Data

Ktimene Axetell, Jacob Pewitt Yancey
DestinationData
Apr 30, 2026 · 1:09:11
Apr 30, 2026 1:09:11 Episode page →
06

Inside Private Club Leadership

Michael McCarthy, ECM, Kelly Grabowsky, CCM
Private ClubsLeadership
Mar 30, 2026 · 1:03:28
Mar 30, 2026 1:03:28 Episode page →
05

The Leaders of Hotel Human Resources

Caroline Warren, David Klein, Lexy Coley, Michael Wiszowaty
Talent & HR
Feb 26, 2026 · 1:08:00
Feb 26, 2026 1:08:00 Episode page →
04

The State of Food and Beverage

Sam Bakhshandehpour, Sarah King
Food & BeverageTalent & HR
Jan 20, 2026 · 1:07:11
Jan 20, 2026 1:07:11 Episode page →
03

A Hospitality Student Panel

Sophia McDonnell, Joaquin Dorazio, Nicole Jaimes, Taylor Sackella, Dailany Echeverria
Next GenerationTalent & HR
Dec 9, 2025 · 1:18:28
Dec 9, 2025 1:18:28 Episode page →
02

Glenn Haussman of No Vacancy

Glenn Haussman
MediaLeadership
Nov 17, 2025 · 42:29
Nov 17, 2025 42:29 Episode page →
01

Authentic Leadership with David Kong

David Kong
LeadershipCulture
Oct 28, 2025 · 53:08
Oct 28, 2025 53:08 Episode page →

The Team

Jeremy Nichols Host
Jeremy Nichols

Executive recruiter and Gecko Hospitality franchise owner with more than 20 years placing salaried leaders across Florida's hotels, restaurants, private clubs, and resorts. He brings the hiring-side view: what operators actually struggle with when it comes to leadership talent.

LinkedIn  ·  YouTube
Dr. Peter Ricci Host
Dr. Peter Ricci

Director of the Hospitality and Tourism Management program at Florida Atlantic University, and a widely respected educator and researcher. He brings the long view: where the industry is heading and how the next generation of leaders is being developed.

LinkedIn
Jessica Platts, MSOL Producer
Jessica Platts, MSOL

Keeps the show running. Jessica handles guest bookings, communication, and everything behind the scenes, and steps in as guest co-host. She is an adjunct professor at Mitchell College and CT State Three Rivers, teaching business management, hospitality, human resources, sales, and marketing, and brings 18 years of experience in gaming and hospitality.

LinkedIn
Reservations

Have a perspective operators need to hear?

We book hospitality executives, owners, HR leaders, and educators who are willing to talk candidly about leadership, talent, and where the industry is going.